Exchange and Return Policies

Should you need to make an exchange or return, the first step is to contact the designer by phone, at +569 9318 8674, or by e-mail to info@anicymanuguian.com, to indicate the reason for the exchange or return. Please identify the product in the e-mail and attach the invoice or bill together with your full name and phone number. You can exchange products within 20 calendar days after purchase and make returns within 10 calendar days from the date of purchase, whether the purchase was made at the Anicy Manuguian online store or in the Anicy Manuguian Atelier.

PRODUCT EXCHANGES:

Exchanges are currently possible within 20 calendar days after you purchase a product. Please contact us at info@anicymanuguian.com or by calling +569 9318 8674 to explain the reason for the exchange. We will support you throughout the process.

Exchanges will be made provided the product has not been used and is undamaged by, for example, snags, make-up or other types of spots, alterations to the embroidery and crystal appliqués, perfume smells, breaks or undone stitches anywhere in the garment, and it has not been washed. The original labels must be in place and the original packaging returned as well. The exchange is subject to quality control by the designer and it will not be made if the garment is not in good condition.

You must present the invoice or bill and pay any difference between the original price and the price of the replacement product chosen. Exchanges will only be made for products of the same or a higher price.

EXCHANGES AT THE ATELIER:

Exchanges will be made at the Atelier by appointment only. You must return the product that you wish to exchange by presenting the bill of purchase. The product must not have been used, it must be undamaged by, for example, snags, make-up or other types of spots, alterations to the embroidery and crystal appliqués, perfume smells, breaks or undone stitches anywhere in the garment, and it must not have been washed. The original labels must be in place and the original packaging returned as well. The exchange is subject to quality control by the designer and it will not be made if the garment is not in good condition.

Please remember that our products are unique, so our stock is limited. We recommend confirming the availability of the product you wish to select in exchange and the price before making the exchange.

PRODUCT RETURNS:

Customers may return products bought at the Anicy Manuguian Atelier or online store within 10 calendar days after the date of purchase. You must present the bill or invoice and the garment must pass the quality control by the designer. The purchase price will then be refunded.

RETURN OF PRODUCTS TO THE ATELIER:

Please schedule an appointment at our Atelier during store hours and deliver the product to be returned together with the bill of purchase. The product must not have been used, it must be undamaged by, for example, snags, make-up or other types of spots, alterations to the embroidery and crystal appliqués, perfume smells, breaks or undone stitches anywhere in the garment, and it must not have been washed. The original labels must be in place and the original packaging returned as well. The return is subject to quality control by the designer and it will not be made if the garment is not in good condition. Once the good condition of the garment is confirmed, we will contact you to refund your money. COVID-19 POLICY: Returns can be made online, given the worldwide contingency, following the steps below:

PRODUCT RETURN BY COURIER

Should you choose this alternative, please ensure that the product is in perfect condition and that it is properly packaged and sealed. For your ease of mind, we recommend that the garments be insured as they must be returned in perfect condition, must not have been used, must be undamaged by, for example, snags, make-up or other types of spots, alterations to the embroidery and crystal appliqués, perfume smells, breaks or undone stitches anywhere in the garment, and they must not have been washed. The original labels must be in place and the original packaging returned as well.

Please send products to:

Ms. Claudia Anicy Manuguian

El Litre 1090, Apt. 704

Vitacura, Santiago, Chile

Mailing and insurance costs are payable by the customer.

You can track your package to destination as allowed by the courier. Please write to info@anicymanuguian.com if you have not received confirmation of receipt at the above destination by the end of two weeks.

*Customers must confirm the condition of their packages with the courier/delivery service, and request that they note the name and identification number of the person receiving the package. Customers must resort to the courier or delivery service they retained if the package is lost en route.

We will contact you to make a refund of your money once we have received the products at the Atelier and have inspected and confirmed that they are in good condition.

PURCHASE ORDER CANCELLATION:

Should you wish to cancel an online order, please give us notice sufficiently in advance before it is scheduled for shipment.

We cannot cancel delivery orders once the product has been delivered to our courier.

For further information, please contact us by e-mail to info@anicymanuguian.com, or by phone at +569 9318 8674.

REFUNDS:

Refunds will be processed for both national and international purchases once the product has been received in good condition and has undergone a quality control by the designer. No refund will be made if the product does not pass the inspection. If order cancellation is approved and the purchase was made nationally, we will process your refund on the Flow payment site, which will contact you. PayPal will be used to refund international purchases, which will contact you. Refunds will be made according to the respective payment intermediary’s regulations.

REFUNDS OF NATIONAL PURCHASES:

Money will be refunded depending on the method of payment used. Flow will be used to refund national purchases, and it will contact the customer to process it.

CREDIT CARDS:

Your money will be refunded in no more than 15 days if you paid via credit card. The refund will be made through Transbank.

DEBIT CARDS:

Debit card payments will be refunded within 48 hours after the customer sends their bank information to the Flow system. Refunds will be made directly to bank accounts and the transaction will be notified by e-mail.

REFUNDS OF INTERNATIONAL PURCHASES:

Please contact us at the next email address info@anicymanuguian.com regarding the refund of an international purchase. Please explain the reason for the return of a product. The product must not have been used, it must be undamaged by, for example, snags, make-up or other types of spots, alterations to the embroidery and crystal appliqués, perfume smells, breaks or undone stitches anywhere in the garment, and it must not have been washed. The original labels must be in place and the original packaging returned as well. The return is subject to quality control by the designer and it will not be made if the garment is not in good condition.

Please send packages to:

Ms. Claudia Anicy Manuguian

El Litre 1090, Apt. 704

Vitacura, Santiago, Chile

Mailing costs from abroad are payable by the customer and all packages must be insured.

Once the product has been received, inspected and the return accepted, we will contact PayPal to process the price refund. PayPal will contact the customer by e-mail.

Refund times will depend on the bank used by the customer to make payment.

CUSTOMER SERVICE:

Please contact us at +569 9318 8674 from monday to friday from 10:30 a.m. to 6:00 p.m. or write us at info@anicymanuguian.com should you have any questions. We will answer all your questions. Responses will be given during office hours by phone or e-mail.